Dagang NeXchange Berhad Annual Report 2018

OURSTAKEHOLDERS At DNeX, we make it our mission to be our clients’ preferred partner. We strive to be a leader in the industries we are in, and we work to contribute a positive impact on all our stakeholders and create a better future. Our chosen mission: “ We are vibrant talents who are committed to deliver business innovation that creates value for our stakeholders ” , highlights our dedication and commitment to continuously and proactively change and offer our stakeholders innovative solutions that adds competitive value. At the back of this is our strategy of engaging in constant dialogue with all our stakeholders. We ensure that each and every one of the Group’s business lines and operations are involved in this process and contribute with a proactive and constructive approach. An overview of our stakeholder strategy 82 Dagang NeXchange Berhad Annual Report 2018 Sustainability Report Concerns • Talent retention • Employee health & safety • Work & workplace satisfaction • Matters covered by Code of Conduct, legal issues, accounting or audit matters Engagement strategy • Performance Measurement Review • Employee engagement survey • Townhall • Management messages • LACE (employee recreational programme) activities • Whistleblowing channel Employees Concerns • Customer satisfaction • Consumer data and privacy • Business continuity Engagement strategy • Careline, mobile app, live chat • Business engagement programmes, roadshows • Business continuity plan (refer to page 83 for more information) • Customer satisfaction surveys Customers Concerns • Business continuity • Customer satisfaction • Consumer data and privacy Engagement strategy • Analysts briefings • Investor relations engagements • Annual general meetings • Shareholder updates • Quarterly reports Shareholders and investment communities Concerns • Regulatory compliance • Customer satisfaction • Consumer data and privacy • Business continuity Engagement strategy • Meetings • Performance reports • Discussions and brainstorming • Business continuity plan Government and regulators Concerns • Product quality • Innovation • Regulatory compliance • Consumer data and privacy Engagement strategy • Meetings and training • Annual report • Signing ceremonies and MOUs Business Partners Concerns • Supply chain management • Compliance and anti- corruption standards / integrity • Customer satisfaction Engagement strategy • Purchasing and tendering policies and procedures • Meetings/briefings • Vendor evaluation survey Suppliers Concerns • Innovation • Customer satisfaction • Consumer data and privacy Engagement strategy • Press releases • Media coverage • Press conferences, question and answer session Media Concerns • Innovation • Customer satisfaction • Consumer data and privacy Engagement strategy • Website • Annual report • Corporate social responsibility programmes Society and communities