Dagang NeXchange Berhad Annual Report 2018

OUR PEOPLE & WORKPLACE Our People and Workplace strategy 1. We recruit, train and recompense our people to organise our business effectively; 2. We develop our people’s skills and grow their leadership capabilities; 3. We enhance employee performance through employee engagement; and 4. We cultivate social and environmental stewardship through mutual involvement with social enterprises, NGOs, communities and the Government. Code of Conduct (“Code”) Our people commit and adhere to a set of ethical values through the maintenance of the Code. It sets down the rules for all DNeX officers and employees, enabling them to act in the highest standards of business and personal ethics when carrying out their duties and responsibilities, and maintain discipline and order in the workplace. In summary, the Code: • is designed to maintain discipline and order in the work place amongst all employees; • sets out the circumstances in which such employees would be deemed to have breached the Code and the actions that can be taken against them if they do so; and • the specific procedures on the application of the policies referred to in the Code spells out in the Company’s policies and procedures manual. Safety & Health Our workplace’s safety and health is overseen by DNeX’s Corporate Safety and Health Committee, who works at identifying and improving key areas to work on. They are also responsible in instilling a safe and responsible culture within the organisation, which begins immediately after a new hire joins the company. During this session, new hires are briefed on the relevant safety and health objectives and protocols. This ensures that everyone will play their part in ensuring a safe and healthy working environment. In fiscal 2018, we had to bemoan two injurious accidents on the same day (21 September 2018). One case involved a DNeX employee in a road accident while he was on his way to work. while another met with an accident while delivering work documents. While investigations have concluded that there were no elements of recklessness involved, unfortunately accidents still causes grief for families, friends and colleagues, and is a call for us as a company to be further committed in ensuring a safe working environment for all our employees. Nurturing Talent, Promoting Growth and Retention Performing competitively in the evolving technology and energy landscape requires competent and empowered people working together to achieve the same vision and mission. Our workforce is our greatest asset. We work at adjusting backward norms and conditions for them to succeed not just at work, but in the fields they are passionate in. Our Group Human Resource (“GHR”) is constantly working to promote DNeX as an employer of choice based on competitive wages and benefits, the quality of our workplace, and the opportunities our group of companies provide. DNeX provide equal opportunity in recruitment, career development, promotion, training and rewards for all its employees. Our focus is to help our employees focus on clear, aligned and measurable goals, and we do this by conducting midyear planning and performance reviews, and year end performance reviews. This process provides a channel to receive feedback and coaching, and to develop skills and capabilities through the execution of each individual’s development plan. Alongside our aim to offer competitive salary and benefits, we also increased our efforts in identifying and hiring the right talent from the beginning. We seek to attract and employ exceptionally skilled talents who share our values. We do this by adhering to talent acquisition processes to avoid and minimise the occurrence of talent mismatch which could potentially lead to work frustration. Each year, our GHR participated and collaborated with colleges, universities and career fairs to increase employer branding and awareness amongst undergraduates, graduates and experienced job seekers. We also collaborate with various universities and colleges for internship programmes to provide a good platform to kick start young talents’ career development. Employee Engagement During the third quarter of 2018, we performed a DNeX People Survey designed to assess the degree of employee affiliation and commitment to DNeX, and as a means to address issues raised by employees. The survey garnered 72% response and provided insight into our employees’ views on, amongst others, work support, benefits, career opportunities, company practices, corporate branding and culture. Strong employee engagement is especially critical in maintaining strong business delivery in times of great change. 88 Dagang NeXchange Berhad Annual Report 2018 Sustainability Report 2017: 17 interns 2016: 5 interns 19 2018: Total employees 624 2017: 15.43% 9.77 % 2018: Interns Attrition rate