Dagang NeXchange Berhad Annual Report 2019

SUSTAINABILITY REPORT DAGANG NeXCHANGE BERHAD 86 OUR STAKEHOLDERS At DNeX, we make it our mission to be our client’s preferred partner. We strive to be a leader in the industries we are in, and we work to contribute a positive impact on all our stakeholders and create a better future. Our chosen mission: “ We are vibrant talents who are committed to deliver business innovation that creates value for our stakeholders ,” highlight our dedication and commitment to continuously and proactively change and offer our stakeholders innovative solutions that adds competitive value. Talent retention Employee health & safety Work & workplace satisfaction Matters covered by Code of Conduct, legal issues, accounting or audit matters Customer satisfaction Consumer data and privacy Business continuity Business continuity Customer satisfaction Consumer data and privacy Quarterly Performance Measurement Review Management messages Group-wide LACE (employee recreational programme) activities Whistleblowing channel Careline, mobile app, live chat Business engagement programmes, roadshows Business continuity plan Customer satisfaction surveys Analyst briefings Investor relations engagements Annual General Meetings Shareholder updates Quarterly reports ENGAGEMENT STRATEGY CONCERNS STAKEHOLDERS Employees Customers Shareholders and investment communities